When will my order ship?
After placing your order, please allow 3 to 7 business days for processing and fulfillment. Once your order has been shipped, you will receive a confirmation email with tracking information.
How long does shipping take?
Estimated delivery times:
- Standard Shipping: 2 to 5 business days
Please note that shipping times are estimates and may be affected by factors outside our control, such as weather conditions, public holidays, carrier delays, or other unforeseen circumstances. While we strive to ensure timely delivery, we cannot guarantee exact delivery dates.
Can I cancel my order?
Yes. Orders may be canceled within 24 hours of purchase without any penalty. To request a cancellation, please contact us as soon as possible with the subject line “Order Cancellation” and include your order number.
Once an order has been processed or shipped, cancellation requests may no longer be possible.
I entered an incorrect shipping address
If you provided an incorrect shipping address, please contact us immediately. Address changes can usually be made within 24 hours of placing your order.
We are unable to guarantee modifications once an order has entered the fulfillment or shipping process.
My item arrived damaged
We carefully inspect and package all products before shipment. If your item arrives damaged, please contact us within 7 days of delivery and provide:
- Your order number
- Clear photos of the damaged item
- Photos of the packaging, if applicable
After reviewing your claim, we will arrange a replacement or an appropriate resolution at no additional cost.
I have a question that wasn’t answered
If you have any additional questions or concerns, please contact our customer support team. We aim to respond to all inquiries within 24 to 48 business hours.
Contact Email: support@toptoysdream.com